How to Login and Deposit into BitForex

How to Login Account into BitForex

How to Login to BitForex account [PC]

Login into BitForex using Email

1. Go to the BitForex mainpage, and select [Log In] from the top right corner.

2. After entering your registered [Email] and [Password], click [Log in].

3. We have finished with the Login.

Login into BitForex using Phone Number

1. Visit the BitForex homepage and click [Log in] in the top right corner.

2. Enter your number phone and password. Then, click [Login].

3. To solve the Safety Verification challenge, enter the SMS Verification code sent to your phone number.

4. We have finished with the login.

How to Login into BitForex Account [Mobile]

Login to your BitForex Account via Mobile Web

1. Go to the BitForex homepage on your phone and select the symbol from the top right corner.

2. Click [Log In].

3. Enter your Email address, enter your Password, and click [Login].

4. The login procedure is now over.

Login to your BitForex Account via BitForex App

1. Open the BitForex App [BitForex App Android] you downloaded select the symbol in the top left corner.

2. Press [Login to BitForex].

3. Enter [Email Address], and [Password] you have registered at BitForex and click the [Login] button.

4. We have completed the login process.

Frequently Asked Questions (FAQ) about Login

How to retrieve your login password？

1. Click [Log in].

2. Click [Forgot Password] on the login page to enter the password recovery page.

3.  Enter your account.

4. Then follow the steps on the page, enter your new password, and make sure your new password is the same. Enter your E-mail verification code. Then click [OK].

5. the system will automatically jump to the login page, and then complete the password modification.

Tips: After you reset your password, for safety concerns, you cannot withdraw assets on your account in the following three days. Please be noted.

Why did I receive an Unknown Sign-in Notification Email？

Unknown Sign-in Notification is a safeguard measure for account security. To protect your account security, BitForex will send you an [Unknown Sign-in Notification] email when you log in on a new device, in a new location, or from a new IP address.

Please double-check whether the sign-in IP address and location in the [Unknown Sign-in Notification] email is yours:

If yes, please ignore the email.

If not, please reset the login password or disable your account and submit a ticket immediately to avoid unnecessary asset loss.

Why can’t I receive an SMS?

The network congestion of the mobile phone may incur the problem, please try again in 10 minutes.

However, you can try to solve the problem by following the steps below: 

1. Please make sure the phone signal is working well. If not, please move to a place where you can receive a good signal on your phone;

2. Turn off the function of the blacklist or other ways to block SMS;

3. Switch your phone to Airplane Mode, reboot your phone, and then switch off Airplane Mode. 

If none of the provided solutions can solve your problem, please submit a ticket.

How to Deposit Bitcoin into BitForex Account 

Deposit Bitcoin into BitForex Account

If you already have some crypto currency assets, you could deposit them into your BitForex account and trade with them.

1. Cryptocurrencies can be deposited via “deposit address”. Go to [Assets] - [Deposit] - [Select a crypto currency] to view the deposit address of your BitForex Account, then copy and paste the address to the platform or wallet you are withdrawing from to transfer them to your BitForex account.


Note: If you are using a mobile device, you could find the [Deposit] button after login in.

2. Select the cryptocurrency that you want to deposit, such as Bitcoin (BTC) and choose the deposit chain name (Blockchain Network).

Please make sure that the selected chain name is the same as the network of the platform you are withdrawing funds from. If you select the wrong chain name to deposit, you may lose your funds.

Summary of network selection:

• BTC refers to the Bitcoin network.
• TRC20 refers to the TRON network.
• HECO refers to the Huobi Heco Chain network.
• BSC refers to the Binance Smart Chain network.
• POLYGON refers to the Matic(polygon) network.

For example, If you are holding some BTC in your TRON wallet, you should select the BTC-TRC20 deposit address to deposit your Bitcoin to your BitForex account.

1. The network selection depends on the options provided by the external wallet/exchange that you are making the withdrawal from.
2. If the external platform only supports ERC20, you must select the ERC20 deposit network.
3. DO NOT select the cheapest fee option. Select the one that is compatible with the external platform.
4. For example, you can only send ERC20 tokens to another ERC20 address, and you can only send BSC tokens to another BSC address. If you select incompatible/different deposit networks, you may lose your funds.

3. Click [Copy] and paste it to the address field on the platform you intend to withdraw crypto from.

Frequently Asked Questions (FAQ)

When depositing digital currency to BitForex, the platform prompts that the transfer is successful, but the assets have not been credited after a long time?

Blockchain asset transfer has 3 major steps: transfer out – blockchain network confirmation – credit into your account. If the blockchain shows that the asset transfer is confirmed but you have not received assets on your BitForex account, please contact our online customer service. We will deal with the problem as soon as possible.

Deposit Fees

There is NO fee required for depositing to BitForex.

Deposit to a non-BitForex address

If you sent your coins to a non-BitForex address, BitForex is unable to help you recover the coins due to the anonymity of blockchain transactions.

Deposited the wrong coins

If you sent the wrong coins to your BitForex coin address（e.g., deposit BTC to BCH address on BitForex）:

1. Generally, BitForex does not provide a retrieval service for incorrectly deposited tokens due to operation errors by users.
2. If the user has suffered a significant loss as a result of incorrectly deposited tokens, BitForex may, solely at our discretion, assist you in resuming your tokens. This process is extremely complicated and may result in significant cost, time, and risk. If you wish to request BitForex to recover your coins, please provide your BitForex account email, coin name, address, amount, txid(very important!)， detailed description, and transaction screenshot to the online customer service or submit a request. BitForex team will reply in time and determine whether you meet the recovery criteria. If it was possible to recover your coins, we may need our technical team for recovery solutions. It may cost at least 1 month to retrieve the wrong coins. Your patience will be greatly appreciated.