How to Sign up and Deposit to BitForex

How to Sign up to BitForex

How to Sign up for a BitForex Account [Mobile]

Sign up via BitForex App

1. Open the BitForex App [BitForex App Android] you downloaded and click on the icon in the top left corner.

2. Click [Login to BitForex].

3. Select [Register].

4. Enter the [Email] you’ll use for your account and [Password]. Then, tap [Send verification code]. 

5. Enter the 6-digit verification code sent to your Email.

6. For your account safety, please set the pattern password by drawing characters.

7. Your registration for an account is complete. Now you can log in to start trading!

Sign up via BitForex Web

1. To register, select [Register] in the top right corner of the BitForex homepage.

2. Your account’s [email address], [password], click [Send]. Then, enter [Email verification code] sent to your email. And [Referral code (optional)] must be entered. Select [OK] 

3. Your account registration is complete. You may now sign in and begin trading!

How to Sign up for a BitForex Account [PC]

Sign up via BitForex by Email

1. Firstly, you’ll need to head to the BitForex homepage and click [Register].

2. After you open the registration page, enter your [Email], and set up your password. Then, read and agree to the Terms of Service and click [Create account].

3. Enter [Verification code] sent to your Email.

4. Your account registration is finished once you’ve finished steps one through three. You can start trading using the BitForex platform.

Sign up via BitForex by Phone Number

1. Go to BitForex and then click [Register] at the right corner of the top.

2. On the registration page, choose [Country code], enter your [Phone number], and create a password for your account. Then, read and agree to the Terms of Service and click [Create account].

3. Your phone number will receive a verification code from the system. Within 60 minutes, please enter the verification code.

4. Congratulations, you have successfully registered on BitForex.

Download BitForex App 

1. Open the App below on your phone by clicking BitForex.

2. Click on [Install] to complete the download.

2. Open the app you downloaded to register an account in BitForex App.

Frequently Asked Questions (FAQ)

Can I use my cell phone to sign up?

Yes. BitForex currently supports phone number or email sign-up.

Why can’t I receive an SMS?

The network congestion of the mobile phone may incur the problem, please try again in 10 minutes.

However, you can try to solve the problem by following the steps below: 

1. Please make sure the phone signal is working well. If not, please move to a place where you can receive a good signal on your phone;

2. Turn off the function of the blacklist or other ways to block SMS;

3. Switch your phone to Airplane Mode, reboot your phone, and then switch off Airplane Mode. 

If none of the provided solutions can solve your problem, please submit a ticket.

Why can’t I receive emails?

If you didn’t receive your email, you can try the following steps:

1. Check whether you can send and receive emails normally in your Email Client;

2. Please make sure your registered email address is correct;

3. Check whether the equipment for receiving emails and the network is functioning;

4. Try looking for your emails in Spam or other folders;

5. Set up the whitelist of addresses.

How to Deposit Money to BitForex

Deposit Crypto into BitForex

If you already have some cryptocurrency assets, you could deposit them into your BitForex account and trade with them.

1. Cryptocurrencies can be deposited via “deposit address”. Go to [Assets] - [Deposit] - [Select a crypto currency] to view the deposit address of your BitForex Account, then copy and paste the address to the platform or wallet you are withdrawing from to transfer them to your BitForex account.


Note: If you are using a mobile device, you could find the [Deposit] button after login in.

2. Select the cryptocurrency that you want to deposit, such as Bitcoin (BTC) and choose the deposit chain name (Blockchain Network).

Please make sure that the selected chain name is the same as the network of the platform you are withdrawing funds from. If you select the wrong chain name to deposit, you may lose your funds.

Summary of network selection:

• BTC refers to the Bitcoin network.
• TRC20 refers to the TRON network.
• HECO refers to the Huobi Heco Chain network.
• BSC refers to the Binance Smart Chain network.
• POLYGON refers to the Matic(polygon) network.

For example, If you are holding some BTC in your TRON wallet, you should select the BTC-TRC20 deposit address to deposit your Bitcoin to your BitForex account.

1. The network selection depends on the options provided by the external wallet/exchange that you are making the withdrawal from.
2. If the external platform only supports ERC20, you must select the ERC20 deposit network.
3. DO NOT select the cheapest fee option. Select the one that is compatible with the external platform.
4. For example, you can only send ERC20 tokens to another ERC20 address, and you can only send BSC tokens to another BSC address. If you select incompatible/different deposit networks, you may lose your funds.

3. Click [Copy] and paste it to the address field on the platform you intend to withdraw crypto from.

Frequently Asked Questions (FAQ)

When depositing digital currency to BitForex, the platform prompts that the transfer is successful, but the assets have not been credited after a long time?

Blockchain asset transfer has 3 major steps: transfer out – blockchain network confirmation – credit into your account. If the blockchain shows that the asset transfer is confirmed but you have not received assets on your BitForex account, please contact our online customer service. We will deal with the problem as soon as possible.

Deposit to a non-BitForex address.

If you sent your coins to a non-BitForex address, BitForex is unable to help you recover the coins due to the anonymity of blockchain transactions.

Deposited the wrong coins

If you sent the wrong coins to your BitForex coin address（e.g., deposit BTC to BCH address on BitForex）:

1. Generally, BitForex does not provide a retrieval service for incorrectly deposited tokens due to operation errors by users.
2. If the user has suffered a significant loss as a result of incorrectly deposited tokens, BitForex may, solely at our discretion, assist you in resuming your tokens. This process is extremely complicated and may result in significant cost, time, and risk. If you wish to request BitForex to recover your coins, please provide your BitForex account email, coin name, address, amount, txid(very important!)， detailed description, and transaction screenshot to the online customer service or submit a request. BitForex team will reply in time and determine whether you meet the recovery criteria. If it was possible to recover your coins, we may need our technical team for recovery solutions. It may cost at least 1 month to retrieve the wrong coins. Your patience will be greatly appreciated.

Deposit Fees

There is NO fee required for depositing to BitForex.